How to identify scam and phishing emails & phone calls

How to identify scam and phishing emails & phone calls

As a valued client, of KB Crypto & KB Capital we want to ensure you keep your account secure. We take the security of your account, funds, and data very seriously, and so should you!

To protect yourself from scams, you can use the below two key points to make informed decisions.

  1. Identify the request being asked of you.

KB Crypto will never:

  • Ask for your Client Portal password
  • Ask you to withdraw your funds
  • Ask for your credit card number, expiration date, CVV, or OTP
  • Ask you to deposit to a crypto wallet other than your account’s private depositing address
  • Send you an email from a non-KB Crypto email address*
  • Send non-KB Crypto links that ask you to enter your login and/or personal information
  1. Check how the request is being communicated.

KB Crypto uses particular secure communication channels which you can identify by:

  • *Emails that end exactly with,,

KB Crypto's will always address a phone call and email with your first name.

**KB Crypto Official Websites

When in doubt, please reach out to your account manager.

If you have any concerns regarding your privacy, please review our Privacy Policy.


While KB Crypto's is a Corporate Authorised Representative of KB Capital, KB Crypto or KB Capital will never contact clients directly.

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